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Terms & Conditions

Welcome to MyPoem! These Terms & Conditions outline the rules and regulations for using our website and purchasing our natural health and wellness products. By accessing or using this website, you agree to be bound by these terms. If you disagree with any part, please do not use our site or services.
 

1. Key Commercial Terms Offered to Customers

When you purchase a product from our site, you agree to:

  • Provide accurate and current information

  • Authorize the payment through our secure checkout

  • Acknowledge that all orders are subject to availability and confirmation

Prices, product descriptions, and availability may change without prior notice. Taxes and shipping fees may apply based on your location.
 

2. Return and Refund Policy

We want you to love your purchase! If you’re not satisfied, you may request a return or refund within 14 days of receiving your order. Products must be:

  • Unopened and unused

  • In original packaging

To initiate a return, please contact us at kavitasbeautysalon@gmail.com. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
 

3. Retention of Right to Change Offering

We reserve the right to modify or discontinue any product or service without notice and to change pricing, features, or availability at our sole discretion. We are not liable to you or any third party for such changes.
 

4. Warranties & Responsibility for Services and Products

We stand by the quality of our products. However:

  • We do not make medical claims or guarantees for health outcomes

  • Products should be used as directed—please consult a healthcare professional if unsure

We are not responsible for misuse or allergic reactions. Always check ingredients and usage instructions.
 

5. Ownership of Intellectual Property, Copyrights and Logos

All content on this site—including text, images, branding, and logos—is the intellectual property of MyPoem and/or our licensors. You may not reproduce, distribute, or exploit any content without prior written permission.
 

6. Right to Suspend or Cancel User Account

We reserve the right to suspend or terminate user accounts at our discretion, particularly if users violate these Terms or engage in harmful behaviour. No refunds will be provided in such cases.
 

7. Indemnification

You agree to indemnify and hold harmless MyPoem, its affiliates, and employees from any claim or demand arising from your use of the website, your violation of these Terms, or your infringement of any rights of another.
 

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount paid by you for the product or service in question
     

9. Right to Change and Modify Terms

We may update these Terms at any time. Changes will be posted on this page and are effective immediately. Continued use of the site indicates acceptance of the new terms.
 

10. Promotional Emails and Content

By signing up or making a purchase, you may receive promotional emails or content from us. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
 

11. Preference of Law and Dispute Resolution

These Terms shall be governed by the laws of the United Kingdom. Any disputes shall be resolved through binding arbitration or small claims court within the UK jurisdiction.
 

12. Customer Support Details & Contact Info

For support, returns, or general inquiries, please contact us at:
Email: kavitasbeautysalon@gmail.com
 

13. Provisions for Websites with User Communities

If our site includes community features (such as product reviews or user accounts), users agree to:

  • Post respectful, lawful, and non-harmful content

  • Not impersonate others or misrepresent their identity

  • Accept that violations may result in account removal or content moderation

We are not responsible for user-generated content but reserve the right to moderate or remove content that violates these Terms.

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